Uk news TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com

MetiNews.Com - The Competition and Markets Authority received thousands of complaints from TUI customers over coronavirus-related refunds

Uk news TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com

MetiNews.Com - The Competition and Markets Authority received thousands of complaints from TUI customers over coronavirus-related refunds

Uk news  TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com
17 September 2020 - 05:40

Breaking News ! The Competition and Markets Authority (CMA) has been investigating TUI after receiving thousands of complaints from people that they were not receiving refunds for their cancelled holidays within 14 days. Consumer protection law requires refunds be made within that two-week timeframe. CMA confirmed on Wednesday that TUI has engaged constructively with them throughout the investigation and while the vast majority of people have already received their refunds or rebooked during the investigation, any outstanding refund requests for people who had their package holiday cancelled as a result of Covid-19 will be paid by September 30, 2020. Some customers may have accepted Refund Credit Notes, but the CMA said it’s important they know they are entitled to a cash refund too. TUI has now given formal commitments to the CMA to contact customers who have an unused credit note, to let them know they can convert it to a cash refund, which will be paid within 14 days. Read More Related Articles Lockdown easing in Scotland: Stay in the know with our newsletters Read More Related Articles Thomas Cook relaunches as online travel agent with £320 holidays The CMA wants to ensure that TUI meets its obligation to pay refunds on time in the future and has agreed that the package holiday giant will report regularly to the CMA over the coming year on the time it has taken to refund customers. These commitments apply to all of TUI’s different businesses that offer package holidays, including: First Choice First Choice Holidays Marella Cruises Crystal Ski Crystal TUI Scene TUI Lakes and Mountains Skytours The announcement follows significant action by the CMA on cancellations in the holiday sector as a result of Covid-19.

. The CMA understands that the pandemic has created extraordinary pressure for travel companies, including TUI, however, customers who had their holidays cancelled because of coronavirus must be treated fairly and receive their refunds promptly. Andrea Coscelli, the CMA’s Chief Executive, said: “It’s absolutely essential that people have trust and confidence when booking package holidays and know that if a cancellation is necessary as a result of coronavirus, businesses will give them a full, prompt refund. The CMA’s action ensures that TUI UK customers will get their refunds by the end of the month. “The CMA is continuing to investigate package holiday firms in the context of the Covid-19 crisis. If we find that businesses are not complying with consumer protection law, we will not hesitate to take further action.” TUI customers can find the latest coronavirus travel updates on the website here. Latest Travel Stories TUI to refund customers by end of month Thomas Cook relaunches online Latest travel updaes from Jet2 First Vegan hotel opens in Highlands

Source = MetiNews.Com

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Uk news TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com


Uk news TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com


Uk news TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com


Uk news TUI customers waiting for holiday refunds to receive them by end of September MetiNews.Com

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