North East UK news Stack in Newcastle changes new paid bookings policy after customer complaints MetiNews.Com
MetiNews.Com - The container village in the city centre announced it would charge customers to book tables and benches when it reopens - but they will be paid back in food and drink vouchers
Breaking News ! Stack in Newcastle has made changes to its new paid bookings policy after a flood of outrage from customers. Earlier today, the container village in the city centre announced on Facebook that customers would have to pay to book a bench or a table to "assist with Covid-19 safety measures" by ensuring customers would arrive for their allocated slot. The post was met with disappointment from a number of locals with some saying they would not be returning to the venue when it reopened on July 6. However, after seeing the response, the post was taken down and a new statement was put in its place saying that customers would get food and drink vouchers "to the value of the booking fee". The post read: "We have reviewed your comments and listened to your feedback on our previous post, which we have taken down to help avoid confusion. Read More Related Articles Pret A Manger closes prime Newcastle shop as Covid-19 crisis bites Read More Related Articles Virtual Great North Run announces opening date for entries "We are trying to reopen under difficult circumstances, and we can assure you that the table booking fee was put in place to assist with safety measures and to ensure that customers could arrive for their allocated slot, not stand in long queues, and be able to enter the venue safely, as we adhere to Government guidelines on controlling entry numbers and minimising the risk of infection. "However, we absolutely take on board the points that have been raised and have reviewed the booking policy and will therefore provide drinks & food tokens to the value of the booking fee. "The booking fee will only remain in place for as long as absolutely necessary and is not something we will continue doing once restriction on entry numbers are lifted - we will review this weekly. "There will be no booking fee for walk-ups but you must bear in mind that we can not guarantee you entry, and if there are queues you may be asked to come back at a later time. "We appreciate all the bookings that have been made so far and the support you have shown us since opening.
. "Thank you for your understanding as we navigate this uncertain territory." The swift change was met with delight by customers, with one congratulating the venue and adding: "Shows a good company who can listen to customers and change."
Gemma Dishman, marketing and special projects manager at venue owners Danieli Group, said: "We are always happy to listen to customers. "The prices we put in place are linked to the size of our tables. We are not like a traditional restaurant or bar where there are floor tables. We have really big tables and we were anticipating tables of up to 10 people booking. "It certainly wasn't a drive to make additional income. It was down to the complexities of our venue and the current circumstances. it is difficult to convey that in so many posts on Facebook."
Source = MetiNews.Com