Manchester news TUI given date to issue refunds to all customers after investigation Manchester united news
MetiNews.Com - The travel company has been set a deadline for refunding customers
Breaking News ! TUI has been given a deadline to issue refunds to all customers. The move comes after an investigation by the Competition and Markets Authority (CMA) who has revealed it had received thousands of complaints from passengers claiming travel firms were withholding their cash. TUI, one of UK's biggest package holiday operators, has agreed to pay customers back by the end of the month following months of travel disruptions due to the coronavirus pandemic. This is because the competition watchdog pointed out that consumer protection law requires refunds within 14 days - and the UK's lockdown was imposed in March. The move follows letters sent by the watchdog to over 100 package holiday businesses to remind them of their legal obligations to give back customers' cash. Read More Related Articles Government minister says rule of six law 'won't cancel Christmas' Read More Related Articles How to sign up to our newsletter to get the latest headlines from the M.E.N.
. It added: "While the vast majority of people have already received their refunds or rebooked during the CMA's investigation, any outstanding refund requests for people who had their package holiday cancelled as a result of coronavirus (Covid-19) will be paid by 30 September 2020."
On the TUI decision the CMA added: "It is important they (customers) know they are entitled to a cash refund as an alternative." TUI will now be expected to regularly report to the CMA over the next year to update on the repayments - which applies to all of TUI UK's different businesses that offer package holidays, including First Choice, First Choice Holidays, Marella Cruises, Crystal Ski, Crystal, Tui Scene, Tui Lakes & Mountains and Skytours. The CMA added: "The CMA understands that the pandemic has created extraordinary pressure for travel companies, including Tui UK. "However, customers who had their holidays cancelled due to coronavirus must be treated fairly and receive their refunds promptly. "It is essential that that all businesses comply with consumer protection law so that people are not being left out of pocket."
Source = MetiNews.Com