Cornwall news Council tenant likens life in leaky property to a 'warzone' UK news
MetiNews.Com - Adena Mullis is not happy with her leaky ceiling
Breaking News ! A disabled council tenant has compared life in her leaky property to a 'warzone' after the water tank split almost two years ago. Adena Mullis, 59, lives in a Cornwall Housing property in Laneast, Launceston, with her 36-year-old son, Colin Mullis, and says she has had nothing but trouble with persistent leaks since water first engulfed the first floor of her property in 2019. The initial problem left her without running water to her toilet for three months meaning they had to funnel it in through the window but she thought she had seen the back of the problems when workers patched everything up and left. But since then there have been a multitude of separate leaks that she says have ruined her decor on multiple occasions and left her in a "nightmare" at the home she has lived in on and off since she was born. "My nightmare began in June 2019 when my water tank in the loft split and the water poured through my bedroom ceilings," explains Adena. "I rang the council and Colin, my son, he rushed home from his work as a driving instructor and emptied the water to minimise damage but it was hours before a plumber arrived. "A representative from the council came and was notified by the plumber that the roof was leaking too and he assured me the repairs needed would be done as a priority. "Well that turned out to be a load of tosh because my roof still leaks 19 months later. We even had to lift all the flooring up because it was ruined." "Because the water gushed in everything was spoilt and that included family photos of my mum and dad. In my son's bedroom we had a great big chunk of ceiling come down and that obviously damaged carpets and flooring and they had to dig all that up and put plastic sheeting. " It's has honestly been like living in a war zone, I know that’s over exaggerating, but that’s how it felt, because prior to that the inside of the house looked lovely and tidy." You can stay up to date on the top news and events near you with CornwallLive’s FREE newsletters – enter your email address at the top of the page. Finally in January 2020, seven months after the initial water damage, she was able to redecorate as the council had installed a brand new air source heat pump and she was ready to move past the "nightmare". She continued: "But then May 2020 we were sat in the kitchen when water began dripping down through the ceiling.
. We couldn’t believe it could be happening again, as there was no water in the loft, where was the water coming from?"
Adena described her living situation as a' warzone' and says it has been a 'nightmare' trying to get anyone to do anything about it
(Image: Adena Mullis)
"Colin went up to check whist we waited for the council plumber to come out. Once again the carpets had to be thrown out. and the plumber went in the loft only to discover the company who put the heating in had tried to connect two different types of pipes and obviously it was never going to be a tight seal. "So the water had continued to trickle onto the plastic sheeting that was on the old ceilings, and once the water got so heavy there was only going be one outcome and that was the sheeting gave way and the water poured through Colin's ceiling again." She claims to have had a total of seven different plumbers or workers come out to the property and still nothing has been resolved. "So far all I have had from them is apologies, but that doesn’t get the job done. It is totally unacceptable the way I have been treated by the council, they are a professional company who have fallen short in the service they have provided me.. "All I have wanted since June 2019 is to get the repairs done and be able to enjoy my home as it should be."
The latest leak to appear in her property
(Image: Adena Mullis)
A spokesperson from Cornwall Housing, which is part of the Corserv group (Cornwall Council), has confirmed that it is actively working with the occupants to fix any issues. They said: "We did have a problem with a leak from a newly installed air source heat pump. We had some work that we were aware of already completed by a contractor. One of our operatives called her and is visiting next week to look at the rest of the issues, we will also deal with any problems caused by other departments. "This is a live complaint and we are working with the resident to resolve the issue."
Source = MetiNews.Com - Cornwall