Birmingham news Airlines flying from Birmingham Airport named and shamed for Covid refund delays MetiNews.Com
MetiNews.Com - Several carriers failed to meet deadlines for refunding passengers who had flights cancelled because of coronavirus pandemic
Breaking News ! Airlines that fly from Birmingham Airport have been named and shamed over delays in refunding passengers hit by Covd cancellations. Passengers of cancelled flights should be refunded within seven days, while package holiday customers are legally entitled to their money back within 14 days of cancellation. But many carriers failed to meet these deadlines. A survey by Which? found that Ryanair - which has a hub at Birmingham - showed only five per cent of customers polled received cash back within 28 days and almost a third were still waiting after three months. Read More Related Articles Jet2 grounds flights and axes holidays from Birmingham Airport until for months Read More Related Articles Ryanair threat to suspend all UK flights in protest at 'draconian' lockdown measures Not a single Ryanair customer in the study received a cash refund within seven days of a cancellation. Eight in 10 (79 per cent) of Ryanair passengers surveyed were unhappy with the customer service they received while trying to get a refund. A spokesperson told Which?: "All Ryanair passengers who have requested a refund since our offices reopened on June 1 have now received these refunds. There is no backlog of refunds." Just four per cent of easyJet customers reported they received their refund for a cancelled flight within seven days, but only three per cent of customers were still waiting for cash back after three months. The airline's customer satisfaction survey was 45 per cent unhappy with the service received by easyJet, which flies to Geneva and Belfast from Birmingham Airport. Most Tui clients travelling from Birmingham Airport are on a package holiday, although some purchased flight-only tickets.
Your rights if your holiday has been cancelled due to coronavirus
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At the start of the pandemic it made customers wait on hold to its call centre to request a refund, but in May it introduced a new online system, which made the process much simpler and quicker. It told Which?: "Since earlier this summer, customers have been automatically refunded so they don’t need to call us or request this." Tui's customer satisfaction score reached 57 per cent. Meanwhile, the survey revealed slightly more than a third of Jet2 customers received a refund within seven days, with 83 per cent getting cash returned with four weeks of a cancellations.
Its customer satisfaction rating was 76 per cent - way ahead of rivals. The poll asked 1,559 people about their experiences of claiming a refund for a flight cancelled during the pandemic and also covered other airlines such as British Airways and Virgin Atlantic. The Competition and Markets Authority is investigating whether airlines have broken consumer law by failing to offer cash refunds for flights people could not take because of lockdown restrictions. Rory Boland, editor of Which?, said: “As the UK approaches the anniversary of the first nationwide lockdown, it’s vital that lessons are learned from the previous handling of refunds and cancellations. Airlines cannot be allowed to continue to behave in this way."
Source = MetiNews.Com